So, who’s Judy?

I’m a wife, a mum, a proud dog mum, and a carer for my elderly mum — so life is always full and never boring! I love being by the ocean, travelling when I can, cooking up new recipes, and walking my Pomeranian, Buddy. I’m a bit of a foodie, always on the go, and happiest when I’m busy and surrounded by the people (and pets) I love.

What’s your job at Invizi?

I’m part of the Customer Service team and have proudly been with Invizi for over 7 years! Each day is a little different, but it always comes back to one thing: helping people. I spend most of my time listening to our customers’ concerns, answering their questions, and giving them the guidance they need to feel confident and supported. Whether it's over the phone, by email, or even through live chat, I’m here to help make things easier for them.

Behind the scenes, I also support the team with admin tasks that keep everything running smoothly. And every now and then, you might spot me making a cameo in one of our TikToks — it’s all part of the fun!

What’s your favourite part of the job?

The best part of my job is definitely connecting with our customers — having a chat, sharing a laugh, and hearing about their families or day-to-day lives. It’s those real conversations that make the work feel meaningful.

I also genuinely love coming into the office. We’ve got such a supportive, fun team, and it makes every day enjoyable. Being surrounded by good people while doing something that helps others, that’s a pretty great combination.

What's made you stay at Invizi after seven years?

I genuinely love helping people, chatting with them, and making their day a little easier. If I can take one small thing off their plate, something they no longer have to worry about, then I’ve done my job.

Some of the customers I speak with regularly have become more than just voices on the phone — they feel like family. I feel like I’m part of their lives in a really special way.

What’s a moment or story from your time at Invizi that has stuck with you?

There is a customer who wasn't using a pull up, just using a pad at night. She was complaining about how she wasn't sleeping and was up every 2 hours to change her pad.

I suggested she try a pull up and she was very resistant at first. But I sent her a packet to try, and she rang me within a week and told me that it has literally changed her life.

“It was the first time she had slept for over 2 hours and finally was able to get a decent night's sleep. It made me feel amazing that something so simple that I suggested could have such an impact on her.”

What’s something people might be surprised to learn about you?

I think people are always a bit intrigued and surprised to find out how old I am. They don't really think I'm old enough to understand how to look after someone or care for someone — but I am. I think I must sound young on the phone. I also love it when people go “you sound so happy today.” It makes me happy when I answer the phone.

What does a perfect weekend look like for you?

I spend my weekends walking my rescue Pomeranian Buddy (he’s a regular at the office too), going for a swim at the beach, spending time with my family, surfing, and cooking, baking and completing puzzles with my daughters.